Order Tracking
Enter your order number and checkout contact to see the latest delivery status.
How to track your order, from checkout to your door
You picked your gear with precision, and following it should feel the same. This page lets you track your order with MaxHulk from checkout to the moment the parcel is in your hands: enter your order details in the form above to see where it stands.
Within about an hour of a successful payment you receive a confirmation email listing everything you bought, and the order appears under Orders in your account within two hours. When we dispatch it, a second email arrives with your tracking number and the number of parcels on the way. Allow up to 48 hours for the first scan to appear, then track your order here or under My Account, in the Order Tracking section.
What we put our name on
MaxHulk is built for people who take their training seriously, and the catalogue stays focused: men's and women's apparel, athletic footwear, gym equipment, and nutrition and recovery, around 39 products in all.
Each one comes from a vetted network of manufacturing and fulfilment partners, chosen per product. Buying direct, without the cost of retail floor space, keeps prices fair. If something is not right, you have 14 days from delivery to return it unused and in its original condition, as set out on our returns page.
Prepared with care before it ships
Gear only earns its place in your bag if it arrives ready to use, so we prepare each order with care. We check that what goes in the parcel matches what you chose:
- Apparel and footwear: the model, size and colour you ordered, folded or boxed neatly.
- Gym equipment: packed so that nothing shifts or rubs on the way.
- Nutrition and recovery: the flavour or format you picked, wrapped to protect it in transit.
Then it is packed to travel well over a long journey. If anything arrives damaged or not as described, email support@maxhulk.com and we put it right.
Processing time, and why peak season takes longer
Orders are processed within 1 to 2 business days of your confirmation email, excluding weekends and public holidays. Processing moves fast, so if you need to change or cancel something, contact us straight away.
Some weeks put every warehouse and carrier under strain: Black Friday and Cyber Monday, the run-up to Christmas, the January rush when so many people start a new training plan, and the summer sales. In these periods processing can take longer and carriers run heavier loads, so allow extra time. Delivery dates are estimates, never guarantees: weather, customs and carrier backlogs sit outside our control, and we would rather say so plainly.
Delivery times and where your parcel comes from
We ship worldwide, with the United States, the United Kingdom and the European Union as our main markets. Counted from dispatch, standard delivery takes around 3 to 5 business days in the US and 1 to 3 weeks to the UK and the EU, with free shipping above a set order value in each.
Each product ships from the partner facility best placed to supply it, in Poland, China, Hong Kong and elsewhere, so one order can travel as several parcels. Your dispatch email says how many to expect, and you can track your order parcel by parcel, except on the international routes that offer no end to end tracking. Every rate, threshold and estimate is on our delivery information page.
Points on every order
The MaxHulk loyalty programme is free to join and credits 100 points when you create an account. You earn 1 point per dollar at Silver, 1.5 at Gold and 2 at Platinum, plus points for reviews, referrals and your birthday.
Every 500 points takes $5 off a future order, and points never expire while your account stays active. Gold adds free shipping and priority support. Same rule as the gym: show up consistently and the results stack.
Questions, problems and formal complaints
We are a small team and we read everything that comes in. For any question about a delivery, an address or a tracking number, contact us or write to support@maxhulk.com with your order number.
If something has gone wrong and you want it handled formally, use our complaints process. Most complaints are resolved within 3 business days, and in most cases you will have our final response within 3 weeks, with updates at each stage.
Frequently asked questions
My order has shipped but I have no tracking number. What now?
Check your spam or junk folder first. If the email is not there, write to support@maxhulk.com with your order number and we will make sure you receive it. Some international routes do not provide a tracking number at all.
Why is my tracking number not showing any updates?
Tracking can take up to 48 hours to activate after dispatch, so a blank result on day one is normal. If you still cannot track your order after that, or the status has not moved for several days, contact us and we will look into it.
Why did my order arrive in more than one parcel?
Each product ships from the partner facility best placed to supply it, so a multi-item order can travel separately. Your dispatch email states how many parcels were sent, and a delayed item follows as soon as stock is available.
I entered the wrong delivery address. Can you change it?
Only while the order is unprocessed and still in the warehouse, so contact us immediately. Once the parcel has left, any change must be requested through the courier. Please check your address carefully before you pay.
Will my order take longer during Black Friday or the holidays?
It can. Sale periods and the end-of-year holidays bring heavier volumes for us and for carriers, so processing and transit may run longer than usual. Our estimates for each market are on the delivery information page.
What happens if I am not home when the parcel arrives?
If the parcel cannot be left in a safe place, the courier leaves a card showing when delivery was attempted. Delivery is attempted twice before the parcel is returned to us, so act on the card quickly.
My item arrived damaged, faulty or incorrect. What should I do?
Email support@maxhulk.com with your order number and, ideally, a photo of the item and packaging, and we will take care of your case. To return it instead, you have 14 days from delivery: see our returns page.
My order still has not arrived. When should I get in touch?
If you have not received your order within 10 days of your shipping confirmation email, contact us and we will check where it is. If you are not satisfied with how it is resolved, you can raise a formal complaint.